Terms of service

These Terms apply to purchases through brightvalesupply.shop, operated by BRIGHTVALE SUPPLY LLC, trading as brightvalesupply.

Business details

BRIGHTVALE SUPPLY LLC is a limited liability company organised in Kentucky, United States.

Correspondence address: 1640 Leestown Rd, Lexington, KY 40511, United States
Email: support@brightvalesupply.shop
Telephone: +44 7843 525728

Delivery territory

We deliver within the United Kingdom, excluding Northern Ireland and British Forces Post Office addresses, including BFPO addresses.

Orders are dispatched from the United Kingdom. Our Shipping Policy provides further details.

Products

Please review product descriptions, dimensions, materials and care instructions before ordering.

Screen settings may affect the appearance of colours. Goods must nevertheless match their description and meet applicable requirements concerning quality and fitness for purpose.

Prices and payment

Prices and checkout charges are shown in pounds sterling, GBP. The total payable, including applicable taxes and delivery charges, is displayed before you place your order.

We are not currently UK VAT registered and do not issue UK VAT invoices.

We accept the payment methods displayed at checkout. Availability may depend on your device, payment provider and eligibility. Payment is processed through the providers available on our Shopify checkout.

Orders

Please provide accurate contact and delivery details and check your order before submitting it.

An order acknowledgement confirms that we have received your order. Unless we expressly confirm acceptance earlier, the contract is formed when we send the dispatch confirmation.

If we cannot accept or fulfil your order, we will contact you and refund any payment taken for the unfulfilled order.

If a material pricing error is identified before acceptance, we will explain it and allow you to proceed at the correct price or receive a refund. We will not charge a higher price without your agreement.

Delivery

Standard delivery is free. Processing normally takes 1–3 business days, followed by an estimated 3–5 business days in transit.

Goods remain our responsibility until delivered to you or a person you nominate, subject to applicable law.

If an order is delayed, lost or damaged, contact us. Delivery difficulties do not remove your statutory rights.

Returns and cancellation

We offer a 30 day change of mind return policy and cover reasonable standard return shipping costs.

Our Return and Refund Policy explains how to cancel, return goods and obtain a refund. Statutory rights relating to faulty, misdescribed or undelivered goods remain unaffected.

Website use and intellectual property

You must not use the website unlawfully, submit fraudulent orders, interfere with security or introduce malicious code.

Website materials are protected by intellectual property laws. You may use them for personal shopping and other purposes permitted by law. Other use may require permission from the relevant rights holder.

Liability

We are responsible for reasonably foreseeable losses caused by our breach of these Terms.

Nothing excludes or limits liability where unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability arising from statutory consumer rights.

The store is intended for consumer purchases. Please contact us before placing a proposed business order.

Privacy

Our Privacy Policy explains how we process personal information. Optional cookie and marketing choices are separate from acceptance of these Terms.

Governing law and courts

These Terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland, you also retain the protection of mandatory Scottish consumer law.

You may bring proceedings in the courts available to you under applicable consumer law, including the courts of the part of the UK where you live. Nothing requires you to bring a consumer claim exclusively in the United States or removes mandatory consumer protections.

Complaints and changes

Send complaints to support@brightvalesupply.shop so that we can try to resolve them.

The Terms in effect when you place an order apply to that order. Later changes do not retrospectively reduce your rights.