FAQ

Prices and checkout charges are shown in pounds sterling, GBP. Please review the final total before completing your purchase.

We accept the payment methods displayed at checkout. Availability can depend on the enabled payment provider, your device and eligibility.

An order acknowledgement is sent to the email address provided at checkout. If it does not arrive, check your spam or junk folder and confirm that the email address was entered correctly.

Contact us if you still need help. An acknowledgement confirms receipt of the order; unless we expressly accept it earlier, the contract is formed when we send dispatch confirmation.

Contact us as soon as possible. We will try to make changes before dispatch, but this may not be possible once an order has been processed or dispatched.

If the order has already been dispatched, your applicable cancellation and return rights still apply.

We deliver within the United Kingdom, excluding Northern Ireland and British Forces Post Office addresses, including BFPO addresses. We do not deliver outside the UK.

Orders are dispatched from within the United Kingdom.

Standard delivery is free on all orders to eligible addresses. There is no minimum spend for free standard delivery.

Processing normally takes 1–3 business days. Transit after dispatch is estimated at 3–5 business days, giving an estimated total of 4–8 business days from order placement.

Business days are Monday to Friday, excluding relevant UK public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

These are estimates. If a significant delay affects your order, we will contact you with the available information and options. Your statutory rights remain unaffected.

Yes. Tracking information is emailed after dispatch. The carrier may vary by order, and tracking updates may take time to appear after the carrier receives the parcel.

No. For orders covered by our UK Shipping Policy, you will not be asked to pay import duties or import clearance charges on receipt.

Contact us with your order number and tracking details. We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where required.

You do not have to resolve our delivery obligations directly with the carrier.

Yes. Notify us within 30 days after receiving the goods, then return them within 14 days after notifying us. You do not need to give a reason.

You may inspect items as you would in a shop. Please include supplied parts and accessories. Our voluntary return policy does not limit your statutory rights.

We cover reasonable standard return shipping costs for change of mind returns and necessary return costs for faulty, damaged or incorrect goods.

Contact us before posting so we can explain the shipping or reimbursement arrangements. Retain your postage receipt if you pay postage. We do not charge a restocking fee.

Email us to obtain the correct UK return address and instructions. Our US company correspondence address is not our returns warehouse.

Requesting instructions is an administrative step and does not make statutory cancellation rights subject to approval.

For a valid cancellation, we refund to the original payment method without undue delay and within 14 days after receiving the goods or evidence that you sent them back, whichever is earlier.

Collection arrangements and faulty goods claims follow the applicable statutory deadlines. Your bank or payment provider may take additional time to display the refund.

Contact us with your order number and a description of the issue. Photographs can help us investigate but are not a condition of exercising statutory rights.

We will arrange an appropriate remedy and cover necessary return costs where required. Faulty goods rights are not limited to our voluntary 30-day change of mind period.