Shipping policy

This policy applies to orders placed at brightvalesupply.shop.

Where we deliver

We deliver within the United Kingdom, excluding:

• Northern Ireland.

• British Forces Post Office addresses, including BFPO addresses.

We do not ship outside the United Kingdom.

If an excluded address is accepted in error, we will contact you and refund any payment taken for the unfulfilled order.

Dispatch location

Orders are dispatched from the United Kingdom.

Free standard delivery

Standard delivery is free on all orders to eligible addresses. There is no minimum order value.

Processing and delivery times

Order processing: 1–3 business days.
Transit after dispatch: an estimated 3–5 business days.
Estimated total delivery time: 4–8 business days from order placement.

Business days are Monday to Friday, excluding relevant UK public holidays. Orders received on weekends or public holidays begin processing on the next business day.

These times are estimates. If a significant delay affects your order, we will contact you with available information and options. Estimates do not limit your statutory delivery or cancellation rights.

Carriers and tracking

We use delivery providers appropriate to the shipment. The carrier may vary by order.

We email tracking information after dispatch. Tracking updates may take time to appear after the carrier receives the shipment.

If you have not received tracking information, contact support@brightvalesupply.shop with your order number.

Import duties and charges

Orders are dispatched from within the United Kingdom. Customers will not be asked to pay import duties or import clearance charges on receipt for orders covered by this policy.

Address changes

Contact us promptly if you need to correct a delivery address. We will try to update it before dispatch, but changes may not be possible afterwards.

If an address issue prevents delivery, contact us to arrange the next steps. Any proposed additional charge will be explained before you agree to it.

Delayed, missing or damaged orders

Contact us if delivery is overdue, tracking is unclear, an order is marked delivered but cannot be found, or goods arrive damaged.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where required. You do not have to resolve our delivery obligations directly with the carrier.

Please report visible damage as soon as reasonably possible. A delay in reporting does not automatically remove your statutory rights.

Non delivery

Unless another delivery period has been expressly agreed, applicable statutory delivery deadlines apply.

Where we fail to deliver within an agreed or legally required period, you may have the right to set an additional reasonable deadline or cancel and receive a refund, depending on the circumstances.

Contact

Email: support@brightvalesupply.shop
Telephone: +44 7843 525728
Customer service: Monday to Friday, 9:00 am–4:00 pm, London time, observing GMT or BST as applicable.