Terms of Sale

brightvalesupply · Purchase information

Clear terms for your purchase.

Last updated: 14 October 2026

These Terms of Sale apply to consumer purchases made through brightvalesupply.shop. The store is operated by BRIGHTVALE SUPPLY LLC, trading as brightvalesupply. Please read these terms together with our Terms of Service, Shipping Policy and Return and Refund Policy.

1. The seller

BRIGHTVALE SUPPLY LLC is a limited liability company organised in Kentucky, United States.

Company correspondence address: 1640 Leestown Rd, Lexington, KY 40511, United States. This is not our UK returns warehouse.

2. Product information

Review the product description, dimensions, materials, included components and care instructions before ordering. Contact us if you need clarification.

Screen settings can affect colour appearance. This does not limit our obligation to supply goods that match their description, are of satisfactory quality and meet applicable fitness requirements.

3. Prices, taxes and payment

Prices and checkout charges are shown in pounds sterling, GBP. The final amount payable, including applicable taxes and delivery charges, is displayed before you complete your order.

We are not currently UK VAT registered and do not issue UK VAT invoices. Standard delivery to eligible addresses is free, with no minimum spend.

Available payment methods are shown at checkout. Availability may depend on the enabled payment provider, your device and eligibility. Payment providers may conduct authorisation and security checks.

4. Placing an order and contract formation

Please provide accurate contact and delivery information and review your order before submitting it. An order acknowledgement confirms that we have received your order.

Unless we expressly confirm acceptance earlier, the sales contract is formed when we send your dispatch confirmation. If we cannot accept or fulfil an order, we will contact you and refund any payment taken for the unfulfilled purchase.

If we identify a material pricing error before acceptance, we will explain the error and allow you to choose whether to proceed at the correct price or receive a refund. We will not charge a higher amount without your agreement.

Changes to an accepted order, including a proposed substitute product or additional charge, require your agreement.

5. Delivery

Orders are dispatched from within the United Kingdom. We deliver within the UK, excluding Northern Ireland and British Forces Post Office addresses, including BFPO addresses. We do not deliver outside the UK.

Normal processing time is 1–3 business days. Transit after dispatch is estimated at 3–5 business days, giving an estimated total delivery time of 4–8 business days.

Business days are Monday to Friday, excluding relevant UK public holidays. Weekend and public holiday orders begin processing on the next business day. Tracking information is emailed after dispatch.

Delivery times are estimates and do not restrict your statutory rights. Unless another delivery period has been expressly agreed, applicable statutory delivery deadlines apply. Depending on the circumstances, you may set an additional reasonable deadline or cancel and receive a refund when delivery obligations are not met.

Customers will not be asked to pay import duties or import clearance charges on receipt for orders covered by our UK Shipping Policy.

6. Responsibility for goods

Goods remain our responsibility until delivered to you or a person you nominate, subject to applicable law. Contact us about missing, damaged or incorrectly delivered orders.

We will investigate with the carrier and arrange an appropriate resolution. You do not have to resolve our delivery obligations directly with the carrier.

7. Cancellation and change of mind returns

For most online goods purchases, UK consumers may notify cancellation within 14 days after delivery and then have another 14 days to return goods. Our voluntary policy extends the notification period to 30 days after receipt.

Notify us by email or another clear statement. No reason is required. After notifying us, return goods within 14 days. Contact us for the correct UK return address and postage arrangements. This administrative step does not make statutory cancellation subject to our approval.

You may inspect goods as you would in a shop. Please return supplied parts and accessories. Use original packaging where reasonably possible; missing packaging alone does not remove statutory rights. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

We cover reasonable standard return shipping costs. We will explain arrangements or reimbursement before you post. Retain a postage receipt if you pay postage. We do not charge a restocking fee.

8. Faulty, damaged or incorrect goods

Contact us if goods are faulty, arrive damaged or do not match your order. We will arrange an appropriate remedy and cover necessary return costs where required.

Photographs can help us investigate but are not a condition of exercising statutory rights. UK consumers may have a 30-day short term right to reject faulty or misdescribed goods and further rights to repair, replacement, a price reduction or a refund afterwards.

Sale items retain statutory rights. Our voluntary return period does not limit remedies for faulty or misdescribed goods.

9. Refunds

Refunds are made to the original payment method. For a valid cancellation, we refund the returned goods and, where the whole order is cancelled, any standard outbound delivery charge paid. Standard delivery is currently free.

We refund without undue delay and within 14 days after receiving returned goods or evidence of posting, whichever is earlier. Where we arrange collection, the applicable statutory deadline applies. Accepted faulty goods refund claims are handled without undue delay and within the applicable statutory deadline.

Your bank or payment provider may take additional time to display the refund. Contact us if you need help tracing it.

10. Liability and consumer rights

We are responsible for reasonably foreseeable losses caused by our breach of these terms.

Nothing excludes or limits liability where unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability arising from statutory consumer rights.

These terms concern consumer purchases. Please contact us before placing a proposed business order.

11. Governing law and disputes

These terms are governed by the laws of England and Wales. Consumers resident in Scotland retain the protection of mandatory Scottish consumer law.

Consumers may bring proceedings in courts available under applicable consumer law, including the courts of the part of the UK where they live. Nothing requires a consumer claim to be brought exclusively in the United States.

12. Changes to these terms

The terms in effect when you place an order apply to that order. Later changes do not retrospectively reduce your rights relating to an existing purchase.

13. Contact and complaints

For questions, cancellation requests or complaints, contact:

BRIGHTVALE SUPPLY LLC
Email: support@brightvalesupply.shop
Telephone: +44 7843 525728
Correspondence address: 1640 Leestown Rd, Lexington, KY 40511, United States.

Customer service: Monday to Friday, 9:00 am–4:00 pm, London time, observing GMT or BST. Closed on UK public holidays.

Include your order number when contacting us about a purchase. Please do not return goods to our correspondence address; contact us for the correct UK return address.