Contact information

For assistance with products, orders, delivery, cancellations, returns or refunds, contact our customer service team.

Customer service

Store name: brightvalesupply
Website: https://brightvalesupply.shop
Email: support@brightvalesupply.shop
Telephone: +44 7843 525728

Opening hours: Monday to Friday, 9:00 am–4:00 pm, London time. We observe GMT in winter and BST in summer. Closed on UK public holidays.

Please include your order number and the email address used at checkout when contacting us about an order. Do not send full payment card details or identity documents.

Business operator

Legal business name: BRIGHTVALE SUPPLY LLC
Place of organisation: Kentucky, United States

Company correspondence address:

BRIGHTVALE SUPPLY LLC
1640 Leestown Rd
Lexington, KY 40511
United States

This address is for company correspondence. It is not our UK returns warehouse.

Returns

We handle returns through a UK return address.

Email support@brightvalesupply.shop to receive the correct address and instructions for arranging return shipping or reimbursement. We cover reasonable standard return shipping costs under our Return and Refund Policy.

Delivery coverage

We deliver within the United Kingdom, excluding Northern Ireland and British Forces Post Office addresses, including BFPO addresses.

Complaints and privacy requests

Send complaints and privacy enquiries to support@brightvalesupply.shop. Include relevant details so that we can assist you.